The Internet facilitates the export of jobs from high-wage to low-wage nations. Business processes from help desks to the analysis of x-rays by radiologists can be sent off shore as can software development and data processing. As network costs fall and people become trained, off shoring and outsourcing of information-based services will become more attractive. As shown here, India and Ireland are world leaders in this area. They are also pioneers. Tata Consultancy in India was perhaps the first exporter of programming services, and Ireland pioneered software localization and distribution in the early 1990s. The governments of both nations have taken many steps to encourage training and build service exports.
The possibility of off shoring raises many questions, for example:
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![]() Source: McKinsey and Company, The Emerging Global Market: Part II -- The supply of Offshore Talent in Services, June 2005. |
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